Refund & Return Policy

REFUND & RETURNS POLICY

At Furniture Importer, we want you to shop with confidence. To ensure transparency and peace of mind, we’ve outlined our Returns and Refund Policy below.

COOLING-OFF PERIOD

If your purchase isn’t quite right or you’ve simply changed your mind, please contact us as soon as possible and we’ll do our best to assist.

If you change your mind within the cooling-off period, Furniture Importer may offer an exchange for items of equal value or a refund excluding payment processing fees, delivery and assembly fees, subject to the following timeframes:

  • Within five (5) calendar days from the order date.
  • Items returned must be in 'as-new' condition. Meaning you have not used, assembled, damaged, washed or laundered any of the items. Products must be returned in its original packaging (including box and protective plastic with all parts). 
  • Products must be returned at our warehouse during business hours at 13 Mountjoy Street Woolloongabba. A pick up can be arranged from your address for an additional fee depending on location.

Please note:

  • Delivery and assembly charges are non-refundable
  • Orders cancelled after the cooling-off period are non-refundable
  • Payment processing fees are non-refundable

CONDITION OF RETURNS

Refunds or exchanges are only available if the item is returned:

  • Undamaged and unused
  • In its original packaging
  • With all manuals, assembly instructions, and accessories included

Customers are responsible for all return transportation costs, although Furniture Importer will make reasonable efforts to help minimise these costs where possible.

PROOF OF PURCHASE

When requesting a refund, exchange, or repair, you must provide reasonable proof of purchase and may be asked to show photo identification.

Accepted proof of purchase includes:

  • Tax invoice
  • Order confirmation email or message.

If your tax invoice has been misplaced, Furniture Importer may attempt to locate the transaction in our system. Bank or credit card statements will only be accepted where the transaction amount exactly matches the item purchased, as multiple-item transactions may prevent verification.

CLEARANCE ITEMS & PRODUCTS SOLD “AS IS”

All Clearance, Display, and “As Is” items sold at a reduced price are final sale and are not eligible for return or refund.

Any defects disclosed prior to purchase for items sold “As Is” are not covered under this policy. Customers are strongly encouraged to inspect these items in-store before completing their purchase.

HOW TO MAKE A RETURN CLAIM

To lodge a return request under this policy, the purchaser must:

  1. Notify Furniture Importer within five (5) calendar days of purchase
  2. Email a detailed explanation of the return request along with a copy of the tax invoice to the email address of the store where the item was purchased (store contact details are available in the Contact Us section)

Furniture Importer will only accept returns where valid proof of purchase is provided and where:

  • The product is not fit for its intended purpose, or
  • The product substantially differs from the description or sample provided

Minor variations in colour, size, or design are considered acceptable and do not qualify for return under this policy.

REFUNDS

Refunds are generally issued only to the individual named on the original tax invoice.

All refunds will be processed via the original payment method or by bank transfer, at the discretion of Furniture Importer.