Terms and Conditions

PRIVACY POLICY

This Privacy Policy explains how Furniture Importer collects, uses, stores, and discloses personal information when you interact with our website or use our services.

In summary: Furniture Importer does not sell, rent, or trade your personal information. Your information is used solely to provide you with the products and services you request.

PERSONAL INFORMATION WE COLLECT

Furniture Importer only collects personal information that is reasonably necessary to deliver our services effectively.

This may include, but is not limited to:

  • Full name
  • Residential or delivery address
  • Phone number
  • Email address
  • Age

We do not intentionally collect sensitive personal information through our website.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information when you:

  • Place an order with us
  • Subscribe to newsletters or marketing communications
  • Enter promotions or competitions run by Furniture Importer

We may also collect certain information automatically when you browse our website, including:

  • IP address
  • Browser type
  • Cookies and usage data

These methods help us improve website functionality and customer experience.

All personal information is stored securely using industry-standard safeguards, including SSL encryption.

HOW WE USE YOUR PERSONAL INFORMATION

Your personal information is primarily used to fulfil your orders and deliver our services. This includes:

  • Communicating with you regarding your order
  • Processing payments
  • Arranging delivery of purchased items

We may also use your information to:

  • Provide product recommendations
  • Notify you of promotions, product updates, or special offers (where you have opted in)

Furniture Importer will only send marketing emails if you have provided your email address and consented to receive communications.

COOKIES & WEBSITE ANALYTICS

We use cookies, IP addresses, and aggregated statistical data to:

  • Improve website performance
  • Analyse customer browsing behaviour
  • Save items in your shopping cart
  • Personalise your website experience

This information is used only in aggregated or anonymous form wherever possible.

THIRD-PARTY LINKS

Our website may contain links to external websites operated by third parties. These websites are not controlled by Furniture Importer, and we recommend reviewing their privacy policies before providing any personal information.

WHO WE SHARE YOUR INFORMATION WITH

Suppliers

We may share limited personal information with product suppliers strictly to facilitate delivery. This typically includes your name, delivery address, and contact details.

Transport & Logistics Providers

Your delivery details may be shared with delivery partners to ensure your order arrives safely and on time.

Payment & Security Partners

We may share information with trusted payment processors and fraud prevention services to process transactions securely.

PRODUCT INFORMATION DISCLAIMER

We aim to ensure all product descriptions, images, and information on our website are accurate. However, we rely on information provided by suppliers and cannot guarantee absolute accuracy at all times.

Some products may be:

  • Handmade
  • Produced using natural or organic materials

As a result, minor variations in colour, texture, or finish may occur. These variations will be disclosed on individual product listings where applicable.

Please note:

  • Screen colours may vary across devices
  • Colour variation due to screen differences is not considered a defect
  • Returns based on such variations are treated as change-of-mind returns and are at the customer’s expense

To the extent permitted by law, Furniture Importer does not warrant that product descriptions or website content are error-free, complete, or current.

PRODUCT AVAILABILITY & WEBSITE CHANGES

Occasionally, suppliers may be unable to fulfil orders or deliver products that meet quality standards. Furniture Importer reserves the right to:

  • Remove products from the website
  • Amend content or pricing
  • Cancel orders prior to dispatch

We are not liable for any loss arising from such actions.

Our website content is updated regularly, and access may be temporarily suspended or permanently discontinued if required. We reserve the right to correct errors or inaccuracies at any time.

YOUR ORDER & CONTRACT FORMATION

After placing an order and completing payment, you will receive an order confirmation email. This confirms receipt of your order but does not guarantee product availability.

Your order constitutes an offer to purchase. Acceptance occurs when:

  • The goods are delivered to you, or
  • You collect the goods and sign as received

Once this occurs, the sales contract is complete and deemed to be formed in Queensland, Australia.

If an item becomes unavailable prior to dispatch, we may cancel the order and notify you promptly. You may choose between:

  • A store credit, or
  • A refund for the unavailable item

We reserve the right to refuse orders where:

  • Payment authorisation fails
  • Fraud is suspected
  • Eligibility requirements are not met